Shipping policy

1. This independent website offers global shipping services. The specific countries/regions available for delivery are subject to the display on the order checkout page. Shipping is temporarily unavailable to some regions restricted by customs regulations or logistics accessibility; please confirm that your delivery address is within the supported scope before placing an order.

2. The platform will select qualified official logistics partners (including but not limited to international couriers, dedicated line logistics, and postal express services) based on the delivery address, product attributes, and logistics timeliness requirements. All logistics providers have undergone strict qualification audits by the platform to ensure the safety and reliability of transportation services.

II. Shipping Timelines & Order Processing

1. Order Processing Timeframe: Orders placed and paid for before 16:00 (GMT+8) on working days (Monday to Friday, excluding statutory holidays) will be dispatched within 48 hours. Orders placed after 17:00 (GMT+8) will be processed on the next working day. Orders placed on weekends and statutory holidays will be uniformly processed on the first working day after the holiday.

2. International Shipping Timelines:

◦ Dedicated Line Logistics: For major European and American countries (the United States, Canada, the United Kingdom, Germany, France, etc.), the delivery timeframe is 7–15 working days.

◦ International Courier: For major European and American countries, the delivery timeframe is 5–10 working days.

◦ Other Countries/Regions: The delivery timeframe is 10–25 working days. (A 3–5 working day variation in timeliness is normal, affected by customs clearance procedures and local logistics delivery efficiency.)

3. Timeliness Notes: The above shipping timelines start counting from the date of order dispatch, excluding order processing time, customs clearance time, and delays caused by force majeure factors.

III. Shipping Fee Calculation Rules

1. Shipping fees are automatically calculated based on product weight, volume, delivery destination, and the selected logistics method. The specific shipping fee amount will be clearly displayed on the checkout page, with the final amount subject to the order payment.

2. Shipping Fee Discount Policies:

◦ For a single order with a paid amount reaching the specified threshold (e.g., $100 and above for European and American regions), free dedicated line logistics delivery service is available.

◦ The platform will periodically launch shipping fee reduction, coupon, and other promotional activities; the specific discount rules are subject to the instructions on the event page.

3. Shipping Fees for Special Products: Extra special logistics fees will be charged for oversized, overweight, fragile items, or products with special attributes such as liquids and batteries. The specific fees will be separately marked on the product details page and the checkout page.

IV. Logistics Tracking & Information Inquiry

1. After the order is dispatched, the platform will send the logistics tracking number and tracking link to the user via SMS and email. Users can log in to the "My Orders" page on the independent website or enter the logistics tracking number on the official website of the partner logistics provider to check the real-time logistics status.

2. There may be a 24–48 hour delay in the update of logistics tracking information. If no relevant information is available beyond this time period, users can contact the platform customer service for verification assistance.

V. Return & Exchange Logistics Rules

1. When applying for returns or exchanges, users must submit the application within the platform's specified return/exchange period (30 days from the date of receiving the product). After the application is approved by the platform, users should send the product according to the return address and logistics requirements provided by the customer service.

2. For returns or exchanges caused by non-quality issues, the return shipping fee shall be borne by the user. For returns or exchanges caused by platform responsibilities such as product quality problems, wrong delivery, or missing items, the return shipping fee shall be borne by the platform (users need to provide valid shipping fee vouchers, and the platform will reimburse according to the corresponding logistics standard, with the maximum reimbursement amount not exceeding the original shipping fee of the order).

3. Returned products must be sent via regular logistics methods, and the logistics tracking number and delivery voucher must be retained for tracking the product's logistics status. If the product is lost or damaged during the return shipping process, the platform will handle the matter based on the logistics tracking results and liability determination.

4. The re-shipping fee for exchanged products shall be borne by the platform, and the re-shipping timeliness shall refer to the international shipping timeliness standards specified in Section II of this policy.

VI. Customs & Taxation Notes

1. Internationally shipped products may need to go through customs clearance procedures in the destination country/region. Relevant taxes such as tariffs, value-added taxes, and consumption taxes incurred during the customs clearance process shall be borne by the user (except for some products marked with "tax-inclusive price", the specific details are subject to the instructions on the product details page).

2. The customs clearance time varies depending on the policies of the destination country/region and product attributes. The platform shall not be liable for any delays caused by customs clearance. Users are required to cooperate with customs authorities by providing necessary clearance documents (such as ID cards and shopping vouchers).

3. If customs clearance fails, the product is seized, or returned due to inaccurate delivery address or identity information provided by the user, or if the product violates the customs regulations of the destination country/region, the relevant losses (including but not limited to shipping fees, taxes, and product damage) shall be borne by the user.

VII. Handling of Logistics Delays & Abnormalities

1. In case of logistics delays caused by force majeure factors (such as natural disasters, wars, epidemics, and logistics provider strikes), the platform will promptly notify users through official website announcements, SMS, and emails. The delivery timeliness will be extended accordingly, and the platform shall not be liable for additional compensation.

2. For logistics delays caused by non-force majeure factors (such as operational errors and low delivery efficiency of logistics providers), if the delivery is still not completed after exceeding 50% of the time limit specified in this policy, users can contact the platform customer service to apply for a logistics subsidy (the subsidy will be in the form of platform coupons, with the amount ranging from 30% to 50% of the order shipping fee) or apply for order cancellation and a full refund.

3. If the product is lost or damaged during transportation, users must contact the platform customer service within 48 hours of receiving the product and provide relevant evidence (such as the receipt record, photos of the damaged product, and logistics tracking records). After verifying the situation with the partner logistics provider, the platform will provide users with product re-delivery, full refund, or corresponding compensation services (the maximum compensation amount shall not exceed the actual paid amount of the order).

VIII. Other Notes

1. Placing an order on the platform shall be deemed as the user's acceptance of this logistics policy. The platform reserves the right to adjust this policy based on changes in logistics cooperation and market conditions. The adjusted policy will be publicly posted on the official website of the independent website and will take effect 7 days after the announcement if no objections are raised. If users have objections to the adjusted policy, they may stop using the platform's logistics services.

2. For matters not covered by this policy, please refer to the platform's User Service Agreement or contact customer service for consultation. The platform will make reasonable handling based on actual circumstances.

3. Customer Service Contact Information: Online customer service on the independent website ("My Orders" - "Contact Customer Service"), official email address (k41021453@gmail.com). Working Hours: Monday to Friday, 9:00–18:00 (excluding statutory holidays).