Refund Policy
💎 We want you to love your SweetSaga jewelry! However, we understand that sometimes things don't work out. Here’s our simple, transparent return policy:
📅 1. 15-Day Return Window
You have 15 days from the date your order is delivered to submit a return request.
📦 2. Return Shipping
Please note that return shipping costs are at your own expense. We kindly ask you to double-check your sizes and styles before placing an order to avoid unnecessary shipping fees.
💳 3. Refund Process
Once we receive and inspect your returned items, we will process your refund. The refund will be issued to your original payment method.
🚫 4. Non-Returnable Items
Please be aware that all clearance, final sale, and deeply discounted items are not eligible for returns or refunds.
💸 5. Original Shipping Fees
The original shipping fees paid are non-refundable.
🔗 6. How to Initiate a Return
Please log into your SweetSaga account, find your order in the order history, and click the "Request Return" link.
If you encounter any issues with this process, simply reach out to our customer support team directly, and we will guide you through it. 💬 We are always here to help!
👋 To start a return, contact us at k41021453@gmail.com. We will provide you with the return shipping address after your request is approved.